Inquiries come in from the portals all day long, and whoever replies first usually books the viewing. But to reply well you have to read what they're looking for, scroll through the portfolio and write. If you do it in the evening, the customer has already seen a home with another agency.
What you check
Trattative e prezzi restano all'agente. Il sistema risponde sugli immobili, non negozia.
Propone solo immobili del tuo portafoglio. Prezzi e dati arrivano dal gestionale.
Decidi tu cosa parte da solo. All'inizio conviene approvare tutto.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Does it connect to the portals?
It starts from the contact emails that Immobiliare.it, Idealista and Casa.it already send to the agency. Connecting to the management software, to read the portfolio, is checked with the program you use.
Do replies go out on their own?
At first it's best to approve them all. When you trust it, you can let standard replies go out on their own and keep approval for the rest.
Does it negotiate on price?
No. It answers about properties in the portfolio with the prices from the management software. Negotiation questions go to the agent.
What about phone calls about listings?
If you also turn on the answering service, calls arrive transcribed in the same place as the emails and follow the same path.