On Saturday you don't take reservations and at nine there are eighteen people outside. Whoever is at the door says "fifteen minutes" by eye, is off by twenty minutes, and tired couples go to the place across the street. Then a table frees up and nobody remembers who was next.
What you check
Il tavolo lo assegna chi sta in sala. Il sistema propone il prossimo in lista, la persona conferma.
Il numero serve solo per la fila e si cancella a fine serata.
La stima si aggiorna. Se la sala rallenta, chi è in lista riceve l'orario nuovo.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Do I have to connect the register?
No. Whoever is at the entrance marks the free table with a tap on the tablet, and the system proposes the next on the list who fits.
What about people without a smartphone?
Whoever is at the entrance adds them to the list, from the same tablet, and when it's their turn calls them out loud like today.
What happens to customers' numbers?
They're only used for the line and are deleted at the end of the evening, unless the customer asks to join the restaurant's Club.
How accurate is the wait?
It's based on how many tables have freed up tonight, so early in the evening it's more approximate and says so. If the dining room slows down, people on the list receive the new time.