Between booking and arrival, every guest needs to know how to get there, what time they can check in and what's nearby, and the answers change if they come by car or by train. Writing them by hand to each guest takes hours, and meanwhile no one offers the shuttle, the dinner or the excursion the guest would gladly have taken.
What you check
Quello che costa soldi all'ospite lo approvi tu. Benvenuto e informazioni partono da soli.
Solo servizi del tuo listino, ai tuoi prezzi. Sconti e richieste particolari li decidi tu.
Al massimo una proposta al giorno per ospite.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
How does it know how the guest is arriving?
From the booking notes, or from a question in the first message. If it doesn't know, it sends directions for both those arriving by car and those arriving by train, and it doesn't offer the shuttle.
Can I message Booking guests on WhatsApp?
Yes, at the number they left with the booking, with a first message based on a template approved by WhatsApp. Alternatively, you use the portal's chat, if your property management system or channel manager opens it: we need to check which one you use.
Can it offer discounts or services I don't have?
No. It only picks from the price list you give it, at the list prices, and every paid offer waits for your approval. Discounts and special requests come to you.
How many messages does the guest get?
The welcome message with the practical information and at most one offer a day. If the guest doesn't reply, there are no reminders.