Inquiries from AutoScout24 and Subito land in an inbox that everyone reads and nobody checks. One asks about mileage, one about the monthly payment, one whether you'd take his car as a trade-in. Whoever answers six hours later finds the customer already sitting at another dealership.
What you check
La permuta si valuta guardando l'auto. Per scritto non parte nessuna cifra.
Rate solo dalla tabella della finanziaria. Con TAN e TAEG, e sempre indicate come indicative.
Auto vendute o riservate escono subito dalle proposte.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Can the portals' inquiries be read?
Yes: AutoScout24 and Subito send every lead by email, and the system reads them from there. The portals' internal chat, however, isn't accessible. Replies go by email, or on WhatsApp if the customer left a number.
What if the AI gets a price wrong or appraises the trade-in?
Cars and prices come from the updated stock, and the salesperson approves the reply before it goes out. A trade-in is never appraised in writing: an appointment is set to see the car.
Can it reply in the evening, with the showroom closed?
Yes, if you decide so: after-hours replies can go out on their own with the cars in stock and a proposed appointment. Discounts, special warranties and complaints always wait for the salesperson.
How does it read the stock?
From the showroom's management software or an updated export of it, and cars that are sold or reserved drop out of the proposals right away. The connection is checked with you.