The WiFi password, how to turn on the AC, where to park, a restaurant nearby. Guests always ask the same things, often at ten at night, and if they wait too long for an answer, they remember it in their review.
What you check
Risponde solo con quello che hai scritto tu. Se non lo sa, lo chiede.
Urgenze e ospiti arrabbiati arrivano subito a te, con il messaggio tradotto.
L'ospite sa che sta scrivendo a un assistente automatico. Lo dice il primo messaggio.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Does it also answer in the Booking and Airbnb chats?
Only if your property management system or channel manager opens those chats (some do, for example Smoobu and Beds24): we need to check. WhatsApp Business and the QR code in the house always work.
What if it makes up an answer?
It only answers with what's in the guide you wrote. If the answer isn't there, it tells the guest and asks you.
What about emergencies at night?
A water leak or a door that won't open reaches you right away, with the message translated. If you don't reply within a few minutes, it tries the second number you provided.
Does the guest know they're not writing to a person?
Yes, the first message says so. Anyone who prefers to talk to you can ask at any time.