A client buys a package of twelve sessions, does seven and then disappears. You've collected the money, but she doesn't see results, doesn't renew and maybe tells people the treatment doesn't work. Gift cards are the same: whoever receives one puts it in a drawer and never walks into the center.
What you check
Ogni messaggio passa da te. La mattina approvi la lista, in blocco o uno per uno.
Prezzi e sconti li decidi tu. Il sistema non propone rinnovi con un prezzo al posto tuo.
I casi delicati restano tuoi. Con una nota di lutto o una lamentela aperta non si prepara nessun messaggio.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Does it connect to Fresha, Treatwell or Planity?
We don't promise a direct connection: these programs don't always open packages and sessions to other programs. We start from a periodic Excel export, even a weekly one, and check case by case with your account whether more can be done.
Why do gift cards always go through me?
Almost always you only have the number of the person who bought it, not of the person who received it. The message therefore goes to the buyer, and that has to be handled with care: the system prepares the draft and you decide whether to send it.
Can it offer a discount on the renewal?
No. It prepares the renewal proposal and leaves the price empty: you fill it in, with or without a discount.
What if the client replies that she had a problem after the treatment?
The system doesn't answer: the message comes to you, together with the client's history.