Every review gets a reply, criticism reaches you fast
Shops and businesses with local customers
Someone happy with their new glasses rarely thinks of leaving a review; someone who waited two weeks for their lenses writes one that same evening. The good ones go without a thank-you, the bad ones you discover days later, when plenty of people have already read them. And answering criticism in the heat of the moment, from behind the counter, usually makes it worse.
What you check
La recensione si chiede a tutti i clienti. Chiederla solo a quelli contenti è vietato dalle regole di Google.
Ogni risposta pubblica passa da te.
Niente sconti o rimborsi promessi in pubblico. Se vuoi offrire qualcosa, lo fai in privato.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Can I ask only happy customers for a review?
No, Google's rules forbid it. The message goes to all customers with the same link; anyone with a problem can also write to you privately.
Do replies get published on their own?
No, every public reply goes through you. You can approve the thank-yous for positive reviews ten at a time.
Do I need special access to Google?
To reply from the system you need access to the business profile API, which Google grants on request. Until you have it, the system prepares the text and you paste it in.
Where does it get the pickup date from?
From the shop's management software if it allows, otherwise from a sheet kept up to date at the counter. The message only goes to customers who have consented to be contacted.