Noise at night, the AC not working, breakfast running out at nine: often the guest doesn't say it at the front desk, they write it in the review. By then they've left and you can no longer make it right.
What you check
Il rimedio lo firmi tu. Cambi camera, cene o sconti non partono da soli.
L'invito alla recensione è uguale per tutti. Chiederla solo ai contenti è vietato da Google e TripAdvisor.
Durante il soggiorno parte una domanda sola. Poi si scrive solo se l'ospite risponde.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Why does the review invitation also go to someone who complained?
Because Google and TripAdvisor forbid asking only happy guests: the invitation must go to everyone the same way. The system only waits for an open problem to be closed.
What if the guest complains without answering the question?
It also reads the other messages the guest sends during the stay. If the tone is angry, the case comes to you all the same.
Can it change the room by itself?
No. It only proposes fixes you've set up and waits for your signature. The change in the property management system happens automatically only if it has an open connection; otherwise you record it yourself.
Won't guests get tired of the messages?
During the stay, a single question goes out. Anyone who doesn't answer gets nothing else.