During the service you find the brake pads worn out. You call the customer and he doesn't answer, he's at work. The car sits on the lift, or you do the work and at pickup the argument over the bill begins.
What you check
Nessun lavoro extra senza un sì scritto del cliente.
Prezzi dal tuo listino. L'AI scrive il messaggio, non decide quanto costa.
Sui freni conta anche il no. Se il cliente rifiuta, nella scheda resta scritto che è stato avvisato.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Does the customer have to download an app?
No. He receives a WhatsApp message with the photo and the price and replies as he would to anyone else. If he doesn't use WhatsApp, you call him as you do today.
Who decides the price?
Your price list: part price and standard labor time. The AI only writes the message, and you can change the amount before sending, for example for a longtime customer.
What if the customer doesn't answer?
After an hour you get an alert and you decide whether to call him or finish the service without the extra work. Without a written yes the work isn't done.
Do I need my management software?
It helps, because prices and job cards are already there. The connection has to be checked with your vendor; if it can't be done, we start from a shared sheet with the price list and the open job cards.