Website quote requests get an answer right away
Companies that receive quote requests from their website
Website requests come in evenings and weekends. If you reply Monday mid-morning, the customer has already written to three others and booked the site visit with whoever spoke up first. And some of the requests are out of your area or for work you don't do.
What you check
L'assistente dice di essere automatico. Chi vuole parlare con Paolo lo scrive e viene richiamato.
Prezzi a distanza non ne dà. Il preventivo lo fa Paolo dopo il sopralluogo.
Il sopralluogo lo conferma Paolo.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Does the customer know they're talking to an automated assistant?
Yes, it says so in the first message. Anyone who wants to talk to a person writes that and gets called back.
Can it give prices?
No. Anyone asking for a figure remotely is passed to you with the answers already collected: you make the quote after the site visit.
Do I need to change the website form?
You need to add consent to be recontacted on WhatsApp. Anyone who leaves only an email gets the questions by email.
Where do the requests end up?
In a Google Sheet or in a CRM like HubSpot, with the full conversation attached. We start from what you already use.