A couple walks through the showroom on Sunday, has the site visit, gets a quote for €34,000 and says “we'll think about it.” The sales rep calls back once, then other customers come in and that file slides to the bottom. Months later you find out they bought the kitchen from someone else.
What you check
Prezzi e misure li fa il progettista. L'AI raccoglie le informazioni e scrive i messaggi, il progetto resta vostro.
Ogni messaggio passa dal commerciale. Su cifre così la relazione resta sua.
Dopo sei messaggi senza risposta la sequenza si ferma. Poi decide il commerciale.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Does the AI also do the kitchen quote?
No. Measurements, design and prices are done by the designer with his software, as today. The AI gathers information before the site visit and writes the messages after the quote.
How does it know the customer reopened the quote?
The quote has to go out as a link, with HubSpot or similar tools, instead of an attached PDF. If it goes out as an attachment, only the customer's replies count.
Do I risk seeming pushy?
You choose the thresholds and every message is approved by the sales rep. After six unanswered messages the sequence stops, and anyone silent for two months goes to the sales rep, who decides whether to call or close the file.
Does it connect to our management system?
The customer record can live in the showroom's management system or in a contact management program like HubSpot. The connection with the design software and with the management system needs to be checked with you.