Patients confirm or reschedule, the calendar stays full
Dental, medical or physical therapy practice
The patient who doesn't show up leaves an empty hour that nobody can fill anymore. Calling everyone the day before takes the front desk's whole morning, and half of them don't answer anyway.
What you check
Le regole le decidi tu. Orario del promemoria, testi e quanto aspettare chi è in lista.
Chi parla di dolore passa alla segreteria. Il sistema non valuta urgenze.
Un solo promemoria per appuntamento. Chi non risponde lo chiama una persona.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
Which calendar does it work with?
With the calendar in the practice software, if it can be read and written directly or through an export, or with Google Calendar. The connection has to be checked at the start on your software.
What if a patient replies that they're in pain?
The system doesn't assess anything: the chat goes straight to the front desk, who decide with the doctor whether and when to have them come in.
Elderly patients don't use WhatsApp.
Anyone without WhatsApp gets an SMS with the same text. Anyone who hasn't replied by 6 PM ends up on the front desk's call list.
How many messages does a patient get?
One reminder per appointment. The follow-up, if needed, is done by a person on the phone.