The phone rings while you're doing a check-in, while you're at dinner, or at ten at night when the front desk is closed. Whoever gets no answer tries the next number, or books on Booking.
What you check
Dice subito che è un assistente automatico. Chi vuole una persona lascia il numero e viene richiamato.
Non conferma prenotazioni da solo. Raccoglie i dati, confermi tu.
Ogni chiamata ha il suo riassunto, da leggere in mezzo minuto.
Similar cases
The same automation logic applied to other kinds of business:
Frequently asked questions
What voice does the caller hear?
A synthetic voice, which says at the start that it's an automated assistant. Anyone who wants to talk to a person leaves their number and gets called back.
How does the call reach the assistant?
You set up call forwarding on your number for unanswered calls, or calls outside business hours, to the assistant's number. You decide after how many rings.
Does it confirm bookings by itself?
No. It collects the details and prepares the draft; you give the confirmation. If the property management system allows it, it holds the room until the morning.
What languages does it speak?
The ones you choose at setup. Every language is tested before it goes live.